Summer Skills: SHORT COURSE
Introduction to Customer Service Skills
Learn the key skills needed to work with customers
These are essential skills for anyone looking to work in a customer environment such as hospitality or retail and are a valuable addition to any CV!
Your Investment:
FREE!
This course is valued at $1390 but thanks to funding from the NSW government, it is FREE to you. (if you are eligible)
DURATION:
SELF-PACED
On average, this course will take around 24 hours to complete.
START DATES:
NOW
This course is available to start now. You must commence before November 29th 2021 and complete before 18th April, 2022. Just use the Enrol Now button to get started.
Course Details
This course is made up of the following units that, when completed, will give you a:
Statement of Attainment in Customer Engagement
We’re also pretty sure you’ll also get a lot of confidence to prepare you for work. You can learn how to work with customers, try a few things, get some feedback from our Mentors, and then become really good at this. You can slap your resume - complete with your new Statement of Attainment - onto the desk of the job interviewer knowing you’ve got what they want!
Units of study
- BSBWHS201 Contribute to health and safety of self and others
- BSBCUE205 Prepare for work in a customer engagement environment
- BSBCUE203 Conduct customer engagement
- BSBITU111 Operate a personal digital device
Possible Job Roles
- Hospitality - Cafe's, Restaurants, Hotels
- Retail
- Receptionist
- Office Assistant
DELIVERY:
100% online
Our courses are delivered 100% online using some of the most innovative and engaging learning materials available with full mentor support every step of the way.
Pre Req's:
NONE
There are no ATAR or other entry requirements to start studying this course. Please check your funding eligibility to confirm the study cost for the course.
Nationally
Recognised Training
This course is a nationally recognised training program that can lead to vocational qualifications and credentials that are recognised across Australia.
Frequently Asked Questions
1. To register, click on the 'Enrol Now' button.
2. Enter your details to confirm your eligibility and then click submit.
3. Enter your details on the enrolment pages.
Congratulations! You have successfully enrolled in your online course. If we need any more information from you, we will be in touch. If not, then you will receive a confirmation email within 48 hours with login information for you to start your training!
Yes, 100% free! Edmund Barton College has partnered with the NSW government to provide fee-free Job trainer courses. If you are eligible, then you can enrol online, study and complete your course and not pay a cent.
The Summer Skills program is for school leavers or young people who are looking to get new skills for employment.
- Are you aged 16-24 and have left school?
- Living or working in NSW?
- An Australian/New Zealand citizen or humanitarian visa holder?
If you are eligible- the next steps are easy! Choose your course and click Enrol! It's that simple!
The government-funded training programs are currently available to the following:
- Australian Citizens
- Permanent Residents
- NZ Citizens
- Holders of a Humanitarian visa.
Please feel free to get in touch with us if you are unsure about your eligibility.
All of our courses will take a different amount of time but we recommend allowing around 6 hours per unit.
When you complete a course, you will receive a Statement of Attainment which you will be able to show to any employer to verify your skills.
Absolutely. You are welcome to complete as many courses as you wish. We recommend that you wait until you have completed each course before starting a new one but if you are enjoying what you are doing, and want to learn more, there is nothing stopping you from completing all the courses!
We will send out regular emails to give you updates on your course completion and remind you when the completion date is nearing. Unfortunately, with the government-funded courses, we can't extend the due dates.
We are pretty sure you will be able to complete it in time but if you do run into any issues, firstly, you can always get in touch with your Mentor or Student Services team.
Then if there is nothing else you can do, on the completion due date, access to your course will be closed and you will no longer be able to complete any more studies on it. Be assured, you will still get credit for the units that you have completed and you won't be asked to pay any money back for the units you have already studied!
Check Your Eligibility &Enrol Now
We only have limited funded spaces available on each course. To make sure you don't' miss out on your free course, use the form below to enter your details to confirm your eligibility and start your enrolment.
